LISTEN DEMOS
NEWSLETTER
GET MIXING
GET MASTERING

Terms of Service

Last Updated: February 14th, 2025

Welcome to Edenwave Audio (part of Amala Technology Artur Malak company, VAT PL9671383688, Poland). By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree, do not use our services.

1. Acceptance of Terms

By using Edenwave Audio, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, Cookie Policy and any other guidelines or additional terms that may apply to specific sections of the website or to products and services available through the website.

2. Service Description

Edenwave Audio provides online mixing and mastering services for audio tracks (the "Service"). You are solely responsible for ensuring the quality and legality of the content you submit for processing - we do not check your content for any illegal or unauthorized purposes and we don't take responsibility for any content you submit.

3. Eligibility

You must be at least 18 years old to use our services. By using Edenwave Audio, you affirm that you are at least 18 and are legally able to enter into this agreement. If you are under 18, you need to deliver us your parent or guardian consent.

4. User Responsibilities

You agree not to use the service for any illegal or unauthorized purposes. You are responsible for ensuring that the audio files you submit do not infringe on the intellectual property rights of others. Any form of hacking, cracking or reverse engineering of our services is strictly prohibited.

5. Payments

All fees for services are due before work begins, unless otherwise agreed upon. Payments are made through our website or via Stripe. All prices are subject to change without notice, but we will honor any pricing at the time of order confirmation.

6. Refund Policy

We aim to provide high-quality services that meet client expectations. Due to the subjective nature of mixing and mastering, refunds will only be provided if:

  • Processed song after service was not provided to you in 7 business days and you don't accept any additional delays.
  • Technical errors prevent us from delivering the agreed-upon work.
  • You were provided with a preview of the song and you don't like it and same time you want to cancel the order.

First you accept the preview then you get full processed song. After you accept the preview, you loose the right to cancel the order.

If you don't accept or reject preview withing 48h after it was sent to your email, we will consider it as accepting your order.

7. Turnaround Time

The estimated delivery time for each project is 1-7 business days, (mastering usually targeted to below 24h) as a link sent to your email, but this may vary based on the complexity and scope of the project. We will inform you of any expected delays.

8. Intellectual Property Rights

You retain all rights to your original audio files and any new content created by us during the mixing and mastering process. However, we may retain before-after copies of the project for portfolio and promotional purposes.

9. Credit Attribution

The Client agrees to credit "Edenwave Audio (Artur Malak)" as the "Mastering Engineer" (for mastering service) or "Mixing & Mastering Engineer" (for mixing and mastering service) in all digital and physical releases where credits are listed, including but not limited to:

  • Streaming services (e.g., Spotify, Apple Music, Tidal, Deezer, and all other streaming services)
  • Video platforms (YouTube, TikTok, etc.) (in video descriptions or end credits)
  • Digital distribution platforms (e.g., DistroKid, TuneCore, CD Baby, Bandcamp and all other digital distribution platforms)
  • Physical releases (vinyl, CDs, cassettes, etc.), where applicable.

The credit should be listed as:

  • "Mastering by Edenwave Audio (Artur Malak)" or "Mastering: Edenwave Audio (Artur Malak)" for mastering service
  • "Mixing by Edenwave Audio (Artur Malak)" or "Mixing: Edenwave Audio (Artur Malak)" for mixing service
  • "Mixing & Mastering by Edenwave Audio (Artur Malak)" or "Mixing & Mastering: Edenwave Audio (Artur Malak)" if both services (mixing and mastering) were provided.

In cases where the platform does not allow specific mastering engineer credits, the Client shall make reasonable efforts to include the credit in available sections such as the description, album notes, or metadata.

Failure to provide proper credit will result in additional fee of 100 times of the order price paid in 14 days after client was requested with Stripe payment link or a bank account data. Each day after 14 days will result in 1% accumulative fee. Client will be notified about this fee via email he provided when placing the order and client is required to have access to such email account or if he lost it/changed it - notify Edenwave Audio about it with his new email.

Just be fair and place us in credits.

Exceptions to this requirement must be agreed upon in writing before client uploaded files or did payment.

10. Warranties and Limitations

a. Quality Guarantee: As described in details in 6. Refund Policy, we guarantee that your song will be mixed and mastered to the best of our ability.

b. Limitation of Liability: In no event shall Edenwave Audio be liable for any indirect, special, incidental, or consequential damages arising from the use of our services, even if we have been advised of the possibility of such damages.

11. Termination

We reserve the right to terminate or suspend your access to our services at our discretion, including, without limitation, for breach of these Terms of Service. We have right to cancel your order and refund you without any reason.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Poland, without regard to its conflict of law provisions.

13. Changes to the Terms of Service

We reserve the right to modify these terms at any time. If we make material changes, we will notify you by posting the updated terms on our website. Your continued use of our services after the changes have been posted will constitute your acceptance of the revised terms.


For any questions about our Terms of Service, please contact us at contact@edenwave.audio.

EDENWAVE
Music is the universal language and mastering is its perfect pronunciation.
∼ EDENWAVE
Copyright © 2025 Edenwave Audio. All rights reserved.