Privacy Policy

Last Updated: November 1st, 2024

Introduction

Welcome to Edenwave Audio (part of Amala Technology Artur Malak company). This Privacy Policy explains how we collect, use, and protect the personal information of users who visit our website and use our mixing and mastering services. We value your privacy and are committed to protecting your personal data.

1. Information We Collect

We collect different types of information to help us process orders, improve our services, and provide you with a customized experience.

• Personal Information: When you create an account or place an order, we may collect personal information such as your name, email address, billing address, and payment details.
• Order and Song Data: For each order, we collect details about your song(s), including the song title, genre, BPM, and other song specifications you provide (e.g., song vision, emotions, energy level). This information helps us tailor our mixing and mastering services to meet your expectations.
• Usage Information: We collect information on how you interact with our website, such as pages viewed, time spent, and other metrics to help us improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, deliver files, and keep you informed of the status of your project.
• Account Management: To create and manage your user account, allowing you to access previous orders and related details.
• Service Improvement: To improve our services by analyzing how users interact with our website and customizing services based on feedback.
• Customer Support: To provide you with support, respond to inquiries, and resolve any issues you may encounter.
• Legal and Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except as necessary to:

• Service Providers: Work with trusted third-party providers for payment processing, website hosting, or customer support. These providers are required to maintain confidentiality and use your information only for authorized purposes.
• Legal Requirements: Comply with legal obligations, such as responding to a court order or legal request.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy any legal, accounting, or reporting requirements. Song data and order details are stored to allow you to access past projects and orders.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. These measures include encrypted storage and restricted access to personal and order-related data.

6. Your Rights and Choices

You have the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, provided it is not needed for ongoing service obligations or legal compliance.
• Objection: Object to the processing of your data for certain purposes, such as marketing.

To exercise any of these rights, please contact us at contact@edenwave.audio.

7. Cookie Policy

We use cookies and similar tracking technologies to enhance user experience and analyze website usage. For detailed information on our use of cookies, please see our https://edenwave.audio/cookies-policy.

8. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review this page periodically to stay informed of any changes. Your continued use of our services after changes are posted will be deemed acceptance of those changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Edenwave Audio (part of Amala Technology Artur Malak company) contact@edenwave.audio