Privacy Policy

Last updated: February 14th, 2025

Introduction

Welcome to Edenwave Audio (part of Amala Technology Artur Malak company, VAT PL9671383688, Poland). This Privacy Policy explains how we collect, use, and protect the personal information of users who visit our website and use our mixing and mastering services. We value your privacy and are committed to protecting your personal data.

1. Information We Collect

We collect different types of information to help us process orders, improve our services, and provide you with a customized experience.

Website Visitor Information: We store your ip and user agent to identify you as a visitor, also due to security reasons.
Personal Information: When you create an account or place an order, we may collect personal information such as your name, email address, billing address, and payment details.
Order and Song Data: For each order, we collect details about your song(s), your payment datails and payment customer data infromation, including the song title, genre, BPM, and other song specifications you provide (e.g., song vision, emotions, energy level). This information helps us tailor our mixing and mastering services to meet your expectations. We also store our audio files on our storage servers.
Usage Information: We collect information on how you interact with our website, such as pages viewed, time spent, clicks and other metrics to help us improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, deliver files, and keep you informed of the status of your project.
Marketing: To send you marketing emails and notifications about our services.
Account Management: To create and manage your user account, allowing you to access previous orders and related details.
Service Improvement: To improve our services by analyzing how users interact with our website and customizing services based on feedback.
Customer Support: To provide you with support, respond to inquiries, and resolve any issues you may encounter.
Legal and Compliance: To comply with applicable laws, regulations, and legal obligations.
Analytics: To analyze how users interact with our website and customizing services based on feedback.
Storage: To store your information and files on our servers.
Before-After demos: To show your songs as examples of our work in our websites and marketing materials.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except as necessary to:

Service Providers: Work with trusted third-party providers for payment processing (Stripe), 3rd party analytics tools mentioned in Cookie Policy and pointed in list of cookie available at https://edenwave.audio/edit-cookie-consent.
Legal Requirements: Comply with legal obligations, such as responding to a court order or legal request or GDPR/CCPA/DSGVO/RODO etc.
Our Other Companies: We may share your contact information with our other companies (or companies we are involved in) to propose you our other services. You always have right to unsubscribe from our mailing lists.

4. Data Retention

We retain your personal data and files without limitations also to fulfill the purposes outlined in this policy, including to satisfy any legal, accounting, or reporting requirements. Song data and order details are stored to allow you to access past projects and orders.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. These measures include encrypted connections to our storage, databases and servers and restricted access to personal and order-related data.

6. Your Rights and Choices

You have the right to:

Access: Request access to the personal data we hold about you.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request deletion of your personal data, provided it is not needed for ongoing service obligations or legal compliance. Annonymized data will be stored indefinitely.

To exercise any of these rights, please contact us at contact@edenwave.audio.

7. Cookie Policy

We use cookies and similar tracking technologies to enhance user experience and analyze website usage. For detailed information on our use of cookies, please see our https://edenwave.audio/cookies-policy.

8. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review this page periodically to stay informed of any changes. Your continued use of our services after changes are posted will be deemed acceptance of those changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at contact@edenwave.audio.